Background Image

Help Centre

help icon in communitybeyond

1, What are CommunityBeyond Discount Cards?

With your CommunityBeyond Discount Card, you are able to enjoy exclusive gift vouchers/discounts at many local businesses in Ryde and Hunters Hill local government area, anything from coffee shops to restaurants, to retail stores, or even service businesses. Simply present your card upon check out and enjoy the deal.

For every CommunityBeyond Discount Card sold, a donation is made to one of our partner non-profits in Ryde and Hunters Hill local government areas.

 

2, What can I get from the card and how much does it cost?

You get over $500 value of vouchers/discounts to use at local shops in Ryde Hunters Hill local area. Each CommunityBeyond Card costs $25. Save money and support our community. Search our website to see which shops/businesses take your Card and what amazing discounts you could enjoy.

 

3, How can I purchase a CommunityBeyond Discount Card?

If you have a purchase link shared by a non-profit organisation (Schools, Sports Clubs, etc), please follow that link to finalise your purchase.

Or simply go to https://www.communitybeyond.com.au/pricing/ and purchase online. We will post your new card to your front door within 3 working days.

To renew an existing card, please go to www.communitybeyond.com.au/renew. Your new card will be posted to you within 3 working days. Enjoy!

 

4, How can I find out where I can use my card?

Go to our website front page and click “Find Offers” to check the latest list of participant businesses and find the one you would like to visit. Refine the search by setting the category or area of your choice. Enjoy and explore the great deals in store. Find out more about Rules of Use here.

 

5, What should I do once I receive my new card?

You need to register your card on our website to receive latest offers and deals. Sign up now and create your profile.  If you are previously registered, please update your profile with your new card number.

 

6, How can I view updates on latest offers?

Be sure to stay on top of the game and sign up to our eNewsletter by registering on our website.

 

7, Is it safe if I pay on the website?

Yes. All our online payment is powered by Paypal, an experienced online payment service provider. We do not take, store or use any of your credit card information.

 

8, Can I use my card on public holidays?

Many businesses choose to honour CommunityBeyond Discount Card on these days. However, terms and conditions of every establishment varies. Read the special conditions in each Offer to see if public holidays are excluded.

 

9, Are CommunityBeyond Cards available to other areas or cities?

At the moment, Community Beyond Discount Cards are exclusive to Ryde and Hunters Hill local government area in New South Wales in Australia. We are looking towards expansion so we can serve more businesses and communities.

 

10, What should I do if my card is lost or stolen?

In an unfortunate incident of loss or theft, please contact us to arrange a replacement. You may be required to show the proof of purchase and incur a replacement fee.

 

11, What if the local shop I would like to visit ceased from operating?

We always see to it that our membership list is up to date. In an unlikely circumstance that an establishment went out of a business, we encourage you to contact us ASAP. In your message please kindly indicate the business name and phone number. We will respond to your message as soon as we can.

 

12, What if the business owner did not honour my card or refuse to give a discount?

If you are refused of a discount, please contact our Member Services Team here ASAP. In your message, include the business name, address, offer number and date you tried to use, and the contact person if possible. We will endeavour to solve the issue as soon as possible.

 

13, How long is the valid period of the card?

CommunityBeyond Card is a six-month membership where you can enjoy the perks of being a member while purchasing for a good cause.

 

14, How long does the card delivery take?

All our standard delivery is provided by Australian Post. Normally it should take no more than 7 working days.

 

15, What is the return policy and guarantee?

If for any reason you are not satisfied with your Card, you may return the unused card within 30 days of your purchase along with the proof of purchase to Po Box 1842, Macquarie Centre, NSW 2113. Then we will refund you the sales after donations (money we donate to the non profit organisations) and fees (delivery fee, transaction fee if paid online and other fees if any ).

 

16, How do I renew my card?

To renew an existing card, please go to www.communitybeyond.com.au/renew. Your new card will be posted to you within 3 working days which gives you another $500+ value to enjoy!

Password reset link will be sent to your email